We all know employees who are never not working, even if it’s just fielding phone calls at home. ... Why Work at Lloyds Banking Group? My problem is that I know they are going to ask me why I want to work in customer service. Develop Your Emotional Intelligence. Salaries are quite interesting and they often offer bonuses for different reasons: extra hours, amount of sales, relocation, etc. The restaurant manager who is called at home (repeatedly) with mundane questions from the staff. A previous position as a customer representative can provide both education and training for future positions. Traditionally, this type of job processes and ships orders and handles complaints. I worked for many years directly with clients, in door-to-door sales. Customer service positions are proving to be the best of both worlds, offering a much in demand career that is projected to grow within the next decade. Ultimately, investing in customer service can decrease your churn rate, which decreases the amount you must spend on acquiring new customers and decreases the overall CAC. Training that a customer representative might expect to receive includes: Courses are seldom more than a day and often include role and group exercises to enhance skills. The superiors or... 2. Helping frustrated people solve problems and dealing with serial complainers can be a major and important part of Customer Service. I like customer service because I like to find alternative solutions for the clients. Speaking of money, customer service can be a well-payed sector to work in. Whether you’re looking to pursue a career in the industry, or just want to gain some valuable experience, you won’t be short of skills to add to your CV after taking up a customer service job – attentiveness, patience, clear communication skills and organisation skills, to name just a few! Customer service pros usually have to wear lots of hats at the same time, meaning you’ll need to hit the ground running and use lots of different skills as well as pick up new ones along the way. You’ll learn how to effectively solve problems. We’re not going to lie, the job can be tough, but the rewards are second to none. Meriden Hall, Main Road, Meriden, West Midlands, CV7 7PT, United Kingdom, We use cookies on this website, to find out more see our, Helping you return to the workplace safely, 5 benefits of working in customer service. Interaction with the public. Not only does working in customer service mean you’re the face of the company, which is a worthwhile responsibility in itself, it also enables you to genuinely help make people’s lives better. Customer service is used in many jobs at every level. In fact, 54% of millennials say that have stopped doing business with a company due to bad customer service. Being a customer service rep., I manage to learn most customer's name on the very first contact. Poor customer service rarely leads to repeat customers. The art of solving problems quickly, successfully, and diplomatically is a vital skill in any workplace, and you’ll almost certainly perfect it in a customer service environment. One needn’t know how to use all of the latest technologies in order to function in society. Whether you’re seeking your first job role or planning a long-term career in customer service, it’s a given that problem solving is the bread and butter of the job. She strongly believes that being informed and up-to-date is vital, that is why she contributes to Salaries Wiki, where she writes about salaries, skills and opportunities regarding different jobs. Workers are exposed at times to high levels of stress. Things should just work like they’re supposed to. However, it tends to offer pointers on careers that are currently hot or that will be in the future. Thinking about a career in customer service? Being a Customer Service Advisor at Lloyds Banking Group is a great role to have. Some companies even offer bonuses or commission-based schemes. But if you want to shine at work and ascend that career ladder, it sure doesn’t hurt. For example, let’s imagine you work for a charity, and your clients are donors or volunteers. All rights reserved. It’s a really important skill, because so many jobs involve encouraging customers to … Current customers can refer business and prospects can become customers. Customer service is important to the employee because if there are no customers, then there is no company. There are situations in which darling you working in customer service is a beautiful scenario for all parties. I applied to a few customer service jobs and I now have two interviews. When one thinks of a customer representative, one pictures an individual working away within a call center. Hands On Help – Being the first point of contact for customers is a huge part of any customer service career. Customers need to be satisfied and you wouldn’t want your services to let people down. There’s often the misconception that customer service roles are relatively low paid, but that’s not always the case. The obvious customer service skills include good verbal and written communication skills. Cassidy Hennigan is a former recruiter, passionate about career development and productivity techniques. It's a given that you'll develop people skills while working in a customer-facing role. Deputy store manager. Some individuals want to establish a career within this field. It’s a great business to work for! Bottom line, your customer service team is often the face of your company, and customers’ experiences will be defined by the skill and quality of the support they receive. But a smart company will always be asking “ … Generally, the only educational requirement for an entry level customer representative is a high school diploma. The ability to be relatable. Revenue increases with good customer service.. Revenue dictates every business decision. Why I love working in Customer Service. Workers … Everyone knows it. Working in customer service is definitely no easy job. Customer service means better product understanding. Customer service involves being a kind, courteous, and professional face for the company. Making A Difference – The whole point of having customer service representatives on hand is to make customer... 3. Customer service is a term you see a lot in career advice and job descriptions when you’re applying for jobs. Any necessary training for the position is usually provided by or compensated for by the employer. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. If an individual does not enjoy the prospect of being a self-starter, then this may not be the field for him or her. While call centers certainly still exist, both businesses and non-businesses are increasingly offering alternatives to them. It’s an industry that can compel workers to deal with frequent change, due to product needs and demands. Working in customer service / customer service careers 1. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Great customer service can bolster all departments of your company and also help achieve their respective goals. Without them, … Workers are exposed at times to high levels of stress. Products are for customers and, who serve them, need a detailed knowledge of the products to answer their queries. We have probably all experienced poor customer service at least once. 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